Supervisory Management is a middle-level management function. Involves planning, organizing, coordinating, and controlling organizational resources. This position is a particularly challenging one because of its intermediary role between top-level management staff and the staff they are directly supervising.

A major problem at this level of management is the role conflict that managers often experience as a result of trying to satisfy the expectations from top-level management on one hand and those from their subordinate staff on the other. The ability of a supervisory manager to perform his roles and expectations successfully in that position is highly dependent on his possession of combined skills in management, human relations, and leadership.

Contents

• Conceptual Overview of the Peculiarities and Challenges of Supervisory Management
• Understanding Organizational Structures, Hierarchies & Relationships
• Organizational Communication Skills
• Understanding Group Dynamics and Leadership Skills
• Principles of Effective Delegation
• Understanding and Managing Staff Motivation and Performance
• Conflict Resolution and Management
• Understanding and Managing your Boss
• Understanding and Managing Organizational Power and Politics
• Case Analysis, Group Discussion